سياسة الخصوصية

Scope and privacy contact

This notice concerns personal information handled through hokaclifton.com and related customer enquiries. Contact [email protected] with a privacy question or request. Describe the request clearly and provide only the information needed to identify the relevant account or purchase; do not send payment credentials.

Information used for purchases and support

This can include names, contact details, billing and delivery addresses, purchased items, order references, payment status, return information and correspondence. Account information is used where you choose to create or use an account. Information supplied in a support message is used to handle the issue raised.

Technical information and purposes

Connection and request information, browser details and session or shopping preferences may be processed to display pages, maintain a basket, remember a selected market, diagnose faults and protect the shop against misuse. Optional analytics or advertising, if implemented, requires separate transparency and consent where legally required.

Grounds for processing

Where data-protection law requires a legal basis, order fulfilment and requested pre-contract assistance are handled for contract-related purposes; statutory record keeping follows legal obligations. Security and abuse prevention may rely on legitimate interests subject to applicable safeguards. Consent is used where required for an optional activity and can be withdrawn for future processing.

Service providers and disclosures

Necessary order information may be handled by hosting, payment, delivery and support providers for their respective functions, and disclosed where law requires it. A provider’s separate services may be subject to its own privacy information. Ask us for information about a provider relevant to your order; no particular provider is implied by a logo alone.

Retention and protection

Information is retained for the purpose for which it is needed, including handling orders, returns, disputes and applicable accounting or legal obligations. Retention is not automatically the same as a cookie’s lifetime. Access should be limited to authorised functions; no online transmission or storage method can be guaranteed completely risk-free.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Some records may need to be retained for legal obligations or claims. You may withdraw consent without changing the lawfulness of earlier consent-based processing and may complain to the competent data-protection authority.

Requests and international processing

We may request proportionate verification before disclosing personal data. If a service involves processing in another country, applicable transfer requirements and safeguards must be respected. Contact us for information about the processing relevant to you; this notice does not waive any mandatory protection or complaint right.